Official policy
Privacy Policy
How POTTY PAW LTD collects, uses, and protects personal information when you use our websites, software, and mobile applications.
Effective: 24 September 2026
Last updated: 24 September 2026
1. Introduction
This Privacy Policy explains how POTTY PAW LTD ("we", "us", or "our") handles personal information in connection with our websites, software products, and mobile applications (together, the "Services").
Please read this policy carefully. By using our Services, you acknowledge the practices described here. If you do not agree, please do not use the Services.
2. Who we are
POTTY PAW LTD is a private limited company registered in England and Wales under company number 15983187.
Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
For privacy questions, contact us at info@pottypawltd.com or +44 7456 347751.
3. Information we collect
Depending on how you interact with us, we may collect the following categories of information:
- Identity and contact details — for example name, email address, and phone number when you create an account or contact us.
- Account and profile information — preferences, settings, and content you choose to provide within an app.
- Usage and device data — such as app interactions, approximate location derived from IP address, device type, operating system, and diagnostic logs needed to keep the Services reliable.
- Payment-related information — processed by trusted payment providers (for example Apple, Google, or other processors). We do not store full payment card numbers on our servers.
- Communications — messages you send to support, and related metadata needed to respond.
4. How we use information
We use personal information to:
- Provide, operate, and improve the Services.
- Create and manage user accounts and authenticate access.
- Process subscriptions or in-app purchases where applicable.
- Send service-related notices (for example security alerts or important product updates).
- Respond to enquiries and provide customer support.
- Monitor performance, fix bugs, and protect against abuse or fraud.
- Comply with legal obligations and enforce our terms.
5. Legal bases (UK GDPR)
Where UK data protection law applies, we process personal information under one or more of these bases:
- Contract — to deliver the Services you request.
- Legitimate interests — to secure, improve, and administer our products in ways that do not override your rights.
- Consent — where we ask for it (for example certain optional notifications or analytics), which you may withdraw at any time.
- Legal obligation — where we must retain or disclose information to meet applicable law.
7. International transfers
Our Services may be supported by infrastructure or vendors located outside the United Kingdom. Where personal information is transferred internationally, we take steps intended to provide appropriate safeguards consistent with UK data protection requirements (for example standard contractual clauses or an adequacy decision where available).
8. Retention
We keep personal information only for as long as needed for the purposes described in this policy, including to provide the Services, resolve disputes, enforce agreements, and meet legal, tax, or accounting requirements. Retention periods vary by data type and product. When information is no longer required, we delete or anonymise it where practicable.
9. Security
We use technical and organisational measures designed to protect personal information against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure; we encourage you to use strong credentials and protect access to your devices.
10. Your rights
Depending on applicable law (including the UK GDPR), you may have rights to access, correct, delete, or restrict certain processing of your personal information, to object to certain processing, and to data portability. Where processing is based on consent, you may withdraw consent at any time without affecting prior lawful processing.
To exercise these rights, contact info@pottypawltd.com. You may also complain to the UK Information Commissioner’s Office (ICO) if you believe we have not handled your information appropriately.
11. Children
Our Services are not directed at children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will take appropriate steps.
13. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the Services after an update means you acknowledge the revised policy. For material changes, we may provide additional notice where appropriate.
14. Contact
Privacy enquiries: info@pottypawltd.com
Phone: +44 7456 347751
Postal: POTTY PAW LTD, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ